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"No brains or balls": Geddes on Skype

Martin Geddes on Skype: They’ve got an intuitive idea that the money’s in linking consumers to businesses, but not the brains or balls to execute on the core problem: the crap telephony experience.

Martin's probably feeling a little grumpy after the time he spent on the telephone chatting with the nice United Airlines rep (read the full post), but his point is well enough made.  Skype's ecosystem programs have been uneven, and appear to have lost their way strategically.  They could do so much to change the telephony experience, but are moving very slowly, and in a different direction.

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