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Motel Hell? Nope. It’s a Sheraton!

I’ve been in the hotel room for all of 10 minutes now, and my eyes are already burning. 

We’re staying at the Sheraton Centre on Queen Street West, which is one of the nicer hotels in Toronto, but they’ve stuck us in a smoking room.  Although we reserved a non-smoking room, when we arrived we were informed that this was all they had.  It was either this, a non-smoking salon with two cots, or a non-smoking room with a single bed.  So we took a chance on the smoking room.

Entering the room, we were greeted with a blast of scent.  Some kind of "air freshener" has been used to mask the cigarette stench.  It’s hard to say which is worse, though — the scent, or the smell of the smoke which seems to seep out of the walls. 

And, to top it all off, the back of the bathroom door is also splattered with a dried brownish sticky fluid, with little hairs in it. 

Not the usual Sheraton experience.

UPDATE: Monday April 3 at 8:20 in the morning, we got a phone call from the lobby.  The Sheraton has moved us to a room on a non-smoking floor.  Thank you!

{ 2 comments… add one }

  • Jim Courtney April 2, 2006, 8:34 pm

    Simon Cooper, a senior executive at Marriott, and a graduate of the same Executive MBA program I took twenty-one years ago, said his biggest fear as a hospitality industry executive was that his lowest paid employees were the ones in constant contact with the customer. I can say I have seen several instances, in hotel chains he managed (Delta and later Marriott) where these employees were empowered to do spontaneously whatever it took (within reason) to satifsy the customer. There is a reason Courtyard Marriott tends to be my preferred hotel chain.

  • Dr Howard H Thaw April 3, 2006, 6:08 am

    Business goes where it is wanted.
    Business stays where it is appreciated

    It’s really too bad that the hotel couldn’t be more accommodating to a long-time customer, regardless of where or how they purchased their stay ..

    All the hotel “front desk manager” had to do was to look at the history of stays we have done with Starwood to see that we’re not first time visitors – and to do some quick math to appreciate that for each of us, there are probably 60 nights a year where we find ourselves staying in hotels.

    Sometimes, all it takes is a little extra effort to reward loyalty – or not.

    Loyalty given, where loyalty is rewarded.

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