VoiceXML

Voice 2.0: A Manifesto for the Future

by alec on October 21, 2005

Two days ago I spent the day travelling to Toronto and back on the Via Rail.  It turned into a rather long day, because just outside Brockville a train ahead of us on the track had a partial derailment.  The tracks were damaged, the train was damaged, and sometime just after midnight (after leaving us on the trains for over three hours), Via threw in the towel, called some buses, and sent us all home.

I had some time to write, and jotted down some ideas about Voice 2.0 which have been rattling around in my head for the last three weeks.  These have grown out of a series of conversations and email threads with Howard Thaw, Andy Abramson, Jeff Pulver, Martin Geddes, Richard Shockey, Bob Frankston, Henry Sinnreich, Steve Smith, Richard Stastny, Aswath Rao, Chris Wood, and many others.  The genesis of these ideas were first written down in December 2003 in a business plan which VC’s told Howard and myself was "unfinanceable".  Perhaps the ideas were too early then.  Perhaps their time has come now.

Voice 2.0 is what happens when the web intersects telephony.  It’s an empowered, user-centric vision of the world.  Unlike todays walled garden telecom networks, it’s a world where users and applications are pre-eminent.  It’s an "all about me" world — my directory, my applications, my identity

I’ve posted the Voice 2.0 Manifesto on Iotum’s Simply Relevant blog.  I did this quite deliberately, because this is the world that Iotum wants to play in.  It’s the world where Iotum’s applications are most meaningful.  It’s the world where we can be most successful.

This small essay is intended to provoke discussion, so please go ahead — read, enjoy, critique. 

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Do We Need Voice Services on Skype

by alec on September 11, 2005

Aswath points out that speech rec isn’t required in systems that have keyboards, and questions the value of the recent announcement by Skype.

First, we should note that these technology platforms have two components: playout the content stored in a website and recognizing the user’s speech to decide what needs to be played next.

The latter requires an automatic speech recognition (ASR) utility. You need this to be of high quality. This where companies like Tellme excel. This is required if the medium of interaction is the standard telephone. But IM clients like Skype, Google Talk, Yahoo Messenger et al. do not require this utility. The customer can easily type in the preferences via the text window rather than speak it and then later interpreted by an ASR.

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Swedish Erotica?

September 9, 2005

Rich Tehrani muses that Skype Voice Services might be ideal for the adult entertainment industry.  Adult phone services apparently have a notoriously difficult time keeping a merchant credit card account.  Skype as a micro-payment vehicle might solve that problem. 

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Skype Micropayment

September 9, 2005

Aswath also points out that the feature set Skype is implementing looks suspiciously like Pulver’s FWD features from a few years ago.  Two points: Skype has already implemented a micropayment system. When you buy Skype credit, and you can spend it on minutes, DIDs, voicemail, or downloadable goodies to go with your Skype client. With this announcement, they are just [...]

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Criticism of the Skype Voice Services Business Model

September 8, 2005

Bill Campbell over on Skype Journal is very critical of the Skype Voice Services business model.  It’s a consequence of not owning your own platform and API, as I said earlier today.  Everyone has to get paid!  Now, having said that, giving up 70% of your revenue to the distribution channel, in exchange for the [...]

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Abramson on Skype Voice Services

September 8, 2005

Andy’s point of view is interesting.  He’s looking at how the Skype announcement affects content providers –> radio, media companies like Disney, and so on, as opposed to their platform strategy.  Certainly with 160 million downloads, and a regular audience of more than 30 million users, Skype has just become one of the larger media [...]

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Skype Announces Voice Services Program

September 8, 2005

This morning, Skype announced their new Voice Services Program.  Skype has partnered with three VoiceXML platform providers: Tellme, VoxBuilder and Voxeo, giving content providers the ability to host and bill for that content on the Skype Network.  Services can be free, or paid for, at the developers discretion. This is a fascinating development. First, Skype [...]

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