Telephone

Verizon forbearance and the FCC

by alec on December 3, 2007

There's an interesting regulatory battle going on south of the border. "Forbearance" is a provision in the 1996 Telecom Act that allows the FCC to set aside the competition rules when enforcement of the rule is not required to protect the public interest.  Incumbent's have learned how to use the forbearance provisions of the the act to systematically dismantle the competition provisions within the legal framework of the act itself.  Now they're applying that knowledge.

In the case currently before the FCC, the commission will make a final decision on December 5th in a forbearance petition by Verizon that would exempt it from UNE-P — the requirement to sell high capacity DS-1 and DS-3 connections on a cost-plus basis to competitors — in six eastern US markets including major metropolitan areas like New York, Boston, and Philadelphia.  The impact of this decision would be that CLECs who currently buy and resell those would, at minimum, see their costs rise and perhaps dramatically.  Consumers and small businesses would also see prices rise.  One study suggests that prices would rise by $2.4 billion, or $114 annually per household, in the affected areas.  In all likelihood local loop competition will disappear altogether, leaving just Verizon and the cable company to compete with each other.

Advocates for the incumbents will argue that there is enough competition in the market with two well financed competitors.  In this duopoly, however, there are high switching costs because of a requirement to replace equipment.  A duopoly of this type bears a strong resemblance to a monopoly since neither competitor can appreciably better its position without substantial expense and risk.  The competitor who drops prices will harm itself without an appreciable gain in market share because of the barriers to switching.  Game theory predicts this outcome. 

The interests of consumers are best served by a critical mass of competitors selling like products and services.  The likely outcome of a successful petition by Verizon will be higher prices for 35 million people.  If you want proof, just look north to Canada and the situation within the mobile market.  In Canada, to switch between Rogers, Bell or Telus requires the consumer to purchase new telephones, and to pay substantial contract breaking penalties.  The result is a cozy arrangement amongst the carriers in which all can predict that pricing levels will stay approximately the same because it wouldn't be rational to compete by dropping price.  It's no accident that Canadians pay some of the highest cellular rates in the world.

The US incumbents understand this too.  Moreover, the rules of Telecom Act stipulate that the FCC must act on any forbearance petition within 12 or 15 months of receiving it. If the FCC doesn't respond then the petition is "deemed granted".

In the past the FCC dealt with few forbearance petitions.  Today, however, they are being bombarded with petitions as the incumbents have now discovered the power of the "deemed granted" rule.  Via the simple strategy of overwork, the incumbents are taking away the ability of the FCC to set its own policy agenda.  Wednesday's decision on Verizon forbearance is just the beginning.

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Voice 2.0: A Manifesto for the Future

by alec on October 21, 2005

Two days ago I spent the day travelling to Toronto and back on the Via Rail.  It turned into a rather long day, because just outside Brockville a train ahead of us on the track had a partial derailment.  The tracks were damaged, the train was damaged, and sometime just after midnight (after leaving us on the trains for over three hours), Via threw in the towel, called some buses, and sent us all home.

I had some time to write, and jotted down some ideas about Voice 2.0 which have been rattling around in my head for the last three weeks.  These have grown out of a series of conversations and email threads with Howard Thaw, Andy Abramson, Jeff Pulver, Martin Geddes, Richard Shockey, Bob Frankston, Henry Sinnreich, Steve Smith, Richard Stastny, Aswath Rao, Chris Wood, and many others.  The genesis of these ideas were first written down in December 2003 in a business plan which VC’s told Howard and myself was "unfinanceable".  Perhaps the ideas were too early then.  Perhaps their time has come now.

Voice 2.0 is what happens when the web intersects telephony.  It’s an empowered, user-centric vision of the world.  Unlike todays walled garden telecom networks, it’s a world where users and applications are pre-eminent.  It’s an "all about me" world — my directory, my applications, my identity

I’ve posted the Voice 2.0 Manifesto on Iotum’s Simply Relevant blog.  I did this quite deliberately, because this is the world that Iotum wants to play in.  It’s the world where Iotum’s applications are most meaningful.  It’s the world where we can be most successful.

This small essay is intended to provoke discussion, so please go ahead — read, enjoy, critique. 

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Telephia: VoIP Households Disconnect PSTN Permanently

October 14, 2005

According to Telephia, fifty-three percent of high-tech households subscribing to Internet telephony have completely replaced and disconnected their landline phones.  Fifty-nine percent said savings on calls within the United States was the top factor in making the switch.  The move is on. Read the press release here.

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Canadian Incumbents Losing Share

October 3, 2005

Front page of the business section in the Globe and Mail this morning: Bell, Telus face erosion in market share.  Convergence Consulting Group is forecasting residential line share loss at 7% for Bell this year, and 5% for Telus.  Primarily due to the low cost of entry for VoIP technology, cable companies will capture 6.5% [...]

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Someone’s Cellphone Went Off in Church Today

September 18, 2005

My Google search for cell phone etiquette related stories caught this one this morning… Yes, You Can Be Too Well Connected, says The Hartford Courant. Someone’s cellphone went off in church today. During a funeral mass. …you could hear the sound of the person’s voicemail on speakerphone just as the priest was in the middle of [...]

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More Phone Etiquette Blunders

September 17, 2005

I have a Google subscription set up to catch interesting stories about telephone etiquette, because one of the things that Iotum’s software is designed to do is to minimize inappropriate interruptions.  This piece was written for the college crowd.  "Why keep your cell phone on vibrate when you’re in class?" it asks.  It also goes [...]

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Andy on Skype / EBay

September 12, 2005

Andy Abramson has similar analysis as my last posting (plus a big Neener-neener!!!! to Om Malik ) here. 

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Mark Evans on EBay / Skype

September 12, 2005

Mark Evans writes: Here’s my initial take on why eBay made the deal. Part of it has to be defensive. It has become increasingly obvious the Web will be dominated by a handful of large companies (eBay, Google, Amazon, AOL, Microsoft and Yahoo and News Corp. if it keeps making acquisitions). The key consideration is [...]

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Do We Need Voice Services on Skype

September 11, 2005

Aswath points out that speech rec isn’t required in systems that have keyboards, and questions the value of the recent announcement by Skype. First, we should note that these technology platforms have two components: playout the content stored in a website and recognizing the user’s speech to decide what needs to be played next. The latter requires [...]

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Swedish Erotica?

September 9, 2005

Rich Tehrani muses that Skype Voice Services might be ideal for the adult entertainment industry.  Adult phone services apparently have a notoriously difficult time keeping a merchant credit card account.  Skype as a micro-payment vehicle might solve that problem. 

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