New Presence

Those cagey guys at Facebook are about to do something which nobody else in the last five years has been able to do.  They’re about to crown Jabber/XMPP the king of IM protocols, and in the process they may finally crack the hegemony that AOL, Microsoft and Yahoo have enjoyed in the IM market for the last decade.

The news is that Facebook has announced that Facebook Chat will become XMPP compliant.  In theory that means you can take a client like iChat on the Mac, or GTalk from Google and make it speak to Facebook chat.  And Facebook is where the eyeballs are moving to today.

Example: as I write this at 5:30 AM, I have 30 contacts online on Skype, 29 on Facebook, 6 on MSN, and 2 on GTalk.  GTalk, for all its promise, is little more than a persistent twitter window for me.  I started on MSN, but for a long time, Skype has been my primary IM. Skype is where the people are.  Increasingly, Facebook is becoming a Skype replacement for text chat.

To place all of this in context: Skype, Yahoo, MSN, and AOL are proprietary closed IM protocols.  There has been a tug of war for some time in the industry between two open standards — XMPP and SIP/SIMPLE.  Neither has won out, despite the fact that the telecom industry understands that presence is a huge step forward.  With Facebook’s endorsement of XMPP, however, that could all change.  Their 70 million plus audience is about to become completely presence enabled in a standard way, paving the way for a true social directory for all communications networks.

And, as I wrote 18 months ago in New Presence, this is happening off network.   To be valuable, a presence cloud needs to be open and exist separate from the carriers.

Users live lives outside the artificially constructed walled gardens of the network operators, and so must their presence.  Therefore, New Presence assumes a user-centric model of presence rather than a network-centric model. New Presence by its nature must be an off-carrier platform as it is dependent on the ability of users to assert identity, catalog relationships, and gather contextual information across multiple networks.

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iotum / Jajah mashup ships

by alec on May 2, 2007

The iotum Talk-Now and Jajah integration we announced last week finally pushed out to users yesterday.  Woo hoo!  I made my first Jajah call from Talk-Now to Jajah's marketing VP Don Thorson to let him know the good news.

It works incredibly well, and is far far easier than Jajah on the web.  Just pick the contact you want to reach from your Talk-Now contacts list, click Jajah call, and seconds later your cell phone rings.  The other end rings, and you pick up and talk.  Best of all, with Talk-Now you will know that the other person is there to talk, rather than chatting with voice mail.

Get it at http://www.iotum.com/blackberry.

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The tip of the iceberg

April 29, 2007

When Gartner Group put iotum in their annual cool vendors report, they had this to say, by way of explanation: Enterprise users aren't lacking in ways to communicate — with multiple phones, e-mail systems and messaging platforms, users spend too much time managing their communications systems. Presence is a solution to this problem, but managing presence [...]

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iotum: one of the cool kids!

April 23, 2007

I'm jetting out of here tomorrow to the Gartner Symposium, invited to speak as one of their "cool vendors".  Here's what Gartner had to say about why they picked us: Enterprise users aren't lacking in ways to communicate — with multiple phones, e-mail systems and messaging platforms, users spend too much time managing their communications systems. [...]

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The new voice of presence

April 10, 2007

I missed this one over the weekend.  Tom Howe has tied together the New Presence and mobility themes we've been pushing at iotum into a neat post that concludes: The new voice in the network is an old one. The new voice in the network is yours, now fully able to speak not only to [...]

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Three worthwhile pieces on "Presence"

April 5, 2007

The value of presence is one of those topics that gets lots of debate.  Three recent examples that I'd like to draw your attention to include: Gary Kim's Why "Presence" is Coming, which appears in IP business.  Gary runs through a dollars and sense analysis of why presence technologies are valuable to business, including providing [...]

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Is Presence a Stinky Red Fish?

March 27, 2007

People keep sending me interesting new blogs.  Take ThreeDimensionalPeople, for instance.  Authored by Stephen Johnston, a London based Nokia employee, it's got all kinds of nifty stuff to read. Presence: A Red Herring? is a rant on the idea of "just adding presence" to mobile phones.  Stephen points out a bunch of the problems associated [...]

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BlackBerry Cool visits iotum

March 25, 2007

Blackberry Cool dropped into our offices in the middle of a snowstorm last month.  They were there for a quick tour, and a demo.  Well, the video is up, and it's awesome! Thanks for coming by, guys.

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Courtney on New Presence

March 22, 2007

I just came across Jim Courtney's Getting Presence Right, in which he outlines his experiences using iotum's New Presence application Talk-Now at CEBIT.  It's a wonderful post, offering some solid insights into how presence must evolve in order to be truly useful. True real time availability requires that your status be known whether your PC [...]

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Privacy and Prejudice.

February 21, 2007

Over on the Skype Journal, Jim Courtney has written a blockbuster post titled Privacy and Prejudice: An Interruption 2.0 Manifesto for the AlwaysOn Lifestyle.  Based on his experiences using a variety of Always-On / Always-Connected devices over the last couple of months, this piece is a clarion call for a simpler user experience, and for [...]

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