EComm

I won’t be buying an iPad after all.

by alec on April 20, 2010

For the last couple of days, I’ve been in the company of masses of the technorati here at eComm.  Many of them are carrying Apple’s latest gadget – the iPad.  I won’t lie.  iPad is very pretty.  It has definitely caught my eye, and because of delays in delivering the iPad to Canada, I came down here intending to check it out and perhaps… buy one.

Not this trip, I’m afraid.  I’ve seen the iPad, I’ve played with it, and I won’t be buying one… yet.  It just doesn’t do enough for me to justify the expense.

The positives:  I was blown away by its utility as a media consumption device. Books (Apples iBook, and Amazon’s Kindle) were fantastic.  Video was equally incredible, although I was surprised to see that YouTube videos weren’t available in high definition.  Music was wonderful as well, and the newspaper experience on USA Today and the Wall Street Journal was fabulous. Gaming was cool as well.

The negative (yes, there’s one overarching negative) was the keyboard.  The on screen keyboard is a duplicate of the iPhone keyboard – four rows of keys, instead of five.  It eliminates the number keys and many of the punctuation marks, moving them to a secondary pop-up activated by pressing a button like the shift key on the lower left side of the keyboard.  That’s a great solution in the display constrained iPhone environment, which is designed around thumb typing, but a crappy solution on a device the size of the iPad which purports to be able to support touch typists.  You can’t touch type on a non-standard keyboard!

Apple’s failure on the keyboard impacts every content creation application on iPad from email to word processing, presentations and spreadsheets.  Unfortunately, I cannot justify spending $600 on a device solely for content consumption.  Too much of my usage on a portable device is content creation, not consumption.

A big disappointment. I am glad I had a chance to play with it before making a decision to buy.

{ 6 comments }

Here at eComm, the last demo of the conference is one of the most impressive.  Voxygen’s “next generation Caller ID” revolutionizes customer service by linking actions on a web site to a click to call button.  The example they showed included a customer who browsed a camera shopping website, filled in a form for a call back, and then received a call from the customer service rep.  At the call center, the representative received demographic and caller information, plus an entire history of what the customer had been browsing on the site, and up-sale tips. Result: A better and faster customer experience, with more revenue for the vendor, and lower costs.

The technology operates by assigning a unique temporary number to each support incident, and then attaching the information collected from the web site to the information popped onto the screen when the call center agent answers.

The commercial implications are obvious, but what about applications in support, learning, and coaching?  The possibilities are endless.  This is a winner for sure.

{ 3 comments }

eComm Day 2: the shift to value

October 30, 2009

Yesterday’s eComm saw an emphasis on value creation on telecom networks.  Talks ranged from Dean Bubley’s instructive and provocative discussion of LTE and how it is being held hostage by ordinary telephony, through to demonstrations of applications that embed voice into the new categories of “flow” applications.  Stuart Henshall showed how voice can be embedded [...]

Read the full article →

EComm: Time to change the station

October 29, 2009

I’ve spent a little over a day at eComm meeting people, listening to the conversations and presentations happening and reflecting on what I’ve heard. During the panel yesterday afternoon, I noted that I spend less on voice, data, and text messaging each month than I ever have, but more money on communications over all. What [...]

Read the full article →

Geddes on Business Models

October 22, 2009

In advance of next week’s eComm Europe in Amsterdam, organizer Lee Dryburgh has posted a fascinating interview with BT’s Martin Geddes on business model innovation. Martin’s thesis?  The bulk of the profits from the technical innovations in the telecom industry will come from business model innovation, and the real money is in serving businesses in [...]

Read the full article →

SquawkBox January 26 – Lee Dryburgh

January 27, 2009

eComm host Lee Dryburgh joins us on the SquawkBox to discuss eComm, the future of communications, and open networks.

Read the full article →

SquawkBox January 26 – Lee Dryburgh

January 27, 2009

eComm host Lee Dryburgh joins us on the SquawkBox to discuss eComm, the future of communications, and open networks.

Read the full article →

The return of the SquawkBox podcast

January 12, 2009

I’ve got a couple of exciting SquawkBox calls to tell you all about. First, this Friday January 16th, seven days after the release of the Windows 7 beta, I’ll be hosting a roundtable discussion for people who’ve either tried the beta or are curious about it.  It should be an interesting and fun talk.  Join [...]

Read the full article →

Using Social Media to raise $5,000 for homeless kids and promote eComm ‘09

January 4, 2009

What do you do if you’re trying to: Help homeless people. Test the effectiveness of social media awareness campaigns. Promote an upcoming conference. Well, if you’re Lee Dryburgh, you craft an experiment.  Lee’s trying to construct an opt-in mailing list for the eComm 2009 conference.  He’s calculated the cost of buying and filtering an opt-in [...]

Read the full article →

Get 20% off on your eComm ticket.

December 7, 2008

Interested in the future of communications? Then you won’t want to miss the annual eComm “Emerging Communications” conference happening March 3 to 5, 2009.  Organizer Lee Dryburgh has put together a really impressive agenda and speakers roster with topics ranging from open spectrum to social communications.  For three days there will be a heady mix [...]

Read the full article →
Alec on LinkedIn Alec on Twitter Alec on Facebook Calliflower on Youtube RSS Feed Contact me