Friday, April 18, 2008

BarCamp Radio 1: Converged Billing

by alec on April 18, 2008

I’m going to judge BarCamp Radio 1 a success.  This morning’s session on Converged Billing, ably led by BT’s Jonathan Jensen, was enjoyable, informative, and very very interactive. Frankly, I had no idea that billing could be such an engaging topic.  As Jonathan pointed out, the bill is the single largest touch point that any carrier has with their customers.  Networks fail rarely, but customers receive a bill every month.  Focusing on the design of the bill, and the customer reaction to the bill, is an area which potentially could pay huge dividends.

Listen to the call.  Especially note some of the ways that BT is changing their billing in order to increase customer satisfaction.

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SquawkBox becomes BarCampRadio today

by alec on April 18, 2008

This morning we’re going to try a little different format, which I’ve named BarCamp Radio. BarCamp is an ad-hoc gathering — an unconference — born from the desire for people to share and learn in an open environment. BarCamp’s, however, happen infrequently. Barcamp radio is an experiment to try to bring the enthusiasm and intensity of BarCamp to a virtual medium – a conference call. It’s a BarCamp poetry slam… BarCamp without the need to get a venue, sponsors, or volunteers and organized in neat digestible 30 minute chunks once a week.

Today, BT’s Jonathan Jensen has offered to lead a session on converged billing. I hope to see everyone at the show.

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