Comments on: How AT&T picked my pocket.

By: DR, PRISCILLA REED

DR, PRISCILLA REED — Wed, 26 Oct 2011 16:04:33 +0000

Wow ! I AM SORRY THEY TOOK YOU FOR THAT AMOUNT. I JUST GOT OFF THE PHONE WITH ATT&T FRANLIN COLLECTION , THEY CLAIM I OWE THE $116 BUT IN REALITY THEY TOOK MY MONEY OFF MY CREDIT CARD AND SENT THEIR REPAIR GUY TO THE WRONG ADDRESS. I FINALLY GO THEIR REPAIR GUY OUT HERE BUT HE SAID HE COULD NOT DO THE SERVICE NOR LEAVE MY INTERNET EQUIPMENT BECAUSE I LIVE ON A STREET AND HIS REPAIR ORDER HAVE MY ADDRESS AS PLACE. NOW IAM BEING HARASSED BY BILL COLLECTORS AND I CANNOT GET THOUGH ATT&T RECORDINGS TO FIX THIS. WHAT IF ANYTHING CAN I DO ?

By: Alec

Alec — Sat, 24 Jan 2009 01:02:02 +0000

not at all. the win-back department and egregious cancellation fees are an abuse of the consumer. AT&T admitted as much when they refunded me the whole amount a few weeks later. http://saunderslog.com/2008/04/25/quest-for-refun...

By: em

em — Sat, 24 Jan 2009 00:32:12 +0000

ok i skipped through the end part, but from what i read it seemed that it didnt get cancelled because your assistant wanted to talk to you about it first, so thats not their fault. right?

By: iamone

iamone — Tue, 12 Aug 2008 16:11:21 +0000

I have an advertisement with at&t and sent them a money order to pay for the monthly fee and they keep calling me and sending me letters hounding me for payment. I’ve called them and told them they received my payment already and cashed the money order. I had to pay to get the money order traced. I even sent them a copy of the money order that was sent to me from Amscot, and they still say they never got it.

By: "Quest for Refund": an epic AT&T tale — Alec Saunders SquawkBox

Fri, 25 Apr 2008 11:20:04 +0000

[...] March 11, I wrote a very upset blog posting about an AT&T error which resulted in my being over-billed hundreds of dollars.A reader, Jason [...]

By: Alec

Alec — Wed, 19 Mar 2008 06:26:22 +0000

Hi Jessica,

Sears contacted me about 24 hours after the initial mail. At this point, they’re reconsidering a refund, and have promised me an answer shortly. My advice? Write your letter to Mr. Stephenson. There’s apparently an “office of the president” group that handles nothing but complaints sent directly to Stephenson.

By: Jessica

Jessica — Tue, 18 Mar 2008 17:16:58 +0000

So, did the note to Mr. Stephenson work? I have a VERY SIMILAR situation with AT&T right now over $6,000! I would rather sue them and give the money to an attorney than give it to them for services I didn’t want or receive!

By: Brad Templeton

Brad Templeton — Thu, 13 Mar 2008 00:50:03 +0000

I had an even more slimy problem like this with Qwest long distance. I had them as LD provider, and had their plan that gave cheap calls to Canada. Then, in spite of the fact I made lots of calls to Canada, they insist I called in to switch my plan to their default plan which was 33 to 60 cents/minute for calls to Canada. But I also had automatic billing and didn't notice it. Until quite some time later, and it amounted to $600 — spread out over many months.

I never got them to admit or refund anything, but I had my revenge. If you do a Google search for http://www.google.com/search?q=qwest+long+distanc… you will find the 2nd hit, after the Qwest web site, is my account about the whole thing and my opinions of this business unit's billing dept. And others reported getting the same treatment.

Over the years, I suspect thousands of customers have read my story, and I presume a fair number may have altered their views of Qwest and cost the company business. That they would choose this path is stupid.

By: Alec

Alec — Wed, 12 Mar 2008 15:03:00 +0000

thanks for the suggestions Jason. I just dashed off a note to Mr. Stephenson.

By: Michael Graves

Michael Graves — Wed, 12 Mar 2008 00:50:56 +0000

This is so typical of AT&T, and has been the case for many years. Long ago (1996) when I lived in Toronto and my then girlfriend lived in Houston she was being pursued for what they said was a bad debt over long distance charges. It was their account error.

A bill paid using cheque-by-phone (a strange US thing) was taken down with some account number transposed and the credit given to another persons account. It took over 4 months to sort it out, all the while we received threatening collection calls. Their collections were run in-house back then.

We vowed never to spend another dollar with AT&T. And we haven’t. When AT&T bought SBC, who is our only available provider of land lines, we event went 100% VOIP just to stay clear of AT&T.