If there's one thing that gets my goat, it's corporate automatons. In this day and age of automation, all semblance of human touch seems to have completely disappeared. Take, for example, the officious call I just got from a Royal Bank call center. I maintain several deposit accounts, a couple of retirement savings accounts and so on with the bank, and they have the mortgage on our nearly paid for house. They know I'm good for the $500 I'm overdrawn on one account. "When are you planning to make this payment Mr. Saunders?", said the Bank Lady. "Why are you harrassing me, Mrs. Bank Lady?", said I. "Because you have overdraft protection on this account Mr. Saunders. Can you make the payment by Friday?". Argh! So I dashed off an email to my branch and asked them to fix the problem.
At least they're not as bad as AT&T. AT&T's latest tactic is to have a machine telephone you, and leave a recorded message with a request for you to call back their 800 number. After sitting on hold once for 20 minutes waiting for an AT&T operator to get on the line, I won't do it again. If AT&T really wants to talk with me, they can have a human being call.