On Friday morning at 10 AM I was having a lively discussion with an acquaintance about Microsoft vs RIM. This individual asserted that it was only a matter of time before Microsoft passed RIM. I pointed out that RIM had some advantages that differentiated its products, including its network operations center and the business models which it allows. There's a certain irony, I suppose, to the fact that as I was having this conversation, RIM service across United States was apparently down. It's unclear whether Friday morning's RIM outage affected us in Canada. Certainly the BlackBerry's we own at iotum were unaffected, but that's because we run BlackBerry Enterprise Server, and don't rely on the carrier BIS service.
That's two major outages in a year for RIM. How many "nines" of reliability does that represent? Should we have the same expectations for reliability from the BlackBerry service as phone service?