Comments on: Canadian service providers should service customers better. http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/?utm_source=rss&utm_medium=rss&utm_campaign=canadian-service-providers-should-service-customers-better An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: martin http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5291 martin Sat, 05 Jan 2008 15:22:28 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5291 I'm not surprised to hear stories like that. Big monopolistic companies here in Canada never offer rebates to their loyal customers. If you want to pay less, you need to treat them to leave for another company. The good news is internet is starting to change things in a lot of ways for customers. Big monopolistic companies will have to adapt and start to treat their customers better if they don't want bankrupt because competition is starting to be very rough as the price is going down for many services. I'm not surprised to hear stories like that. Big monopolistic companies here in Canada never offer rebates to their loyal customers. If you want to pay less, you need to treat them to leave for another company.

The good news is internet is starting to change things in a lot of ways for customers. Big monopolistic companies will have to adapt and start to treat their customers better if they don't want bankrupt because competition is starting to be very rough as the price is going down for many services.

]]> By: Greg http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5290 Greg Fri, 27 Jul 2007 00:54:47 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5290 I only WISH Rogers would stop taking the initiative and calling me to offer discounts. Or more accurately-- I wish their paid representatives from various telemarketing firms would stop calling. Even after we finally switched from their initial phone infrastructure (piggybacked or borrowed from the existing telephone lines which are probably owned by Bell or someone else they don't want to pay anymore) to the version carried on their cable infrastructure (after months of badgering) we continued to get calls. The most recent one... from a "Rogers" representative offering to give us a big discount on our phone, if we decide to sign up. After looking into the corner at my unsightly cable-phone box, I informed them that we already had said service. Not sure if they entered something into their calling database at that point in time, but the calling has stopped. I only WISH Rogers would stop taking the initiative and calling me to offer discounts. Or more accurately– I wish their paid representatives from various telemarketing firms would stop calling.

Even after we finally switched from their initial phone infrastructure (piggybacked or borrowed from the existing telephone lines which are probably owned by Bell or someone else they don't want to pay anymore) to the version carried on their cable infrastructure (after months of badgering) we continued to get calls.

The most recent one… from a "Rogers" representative offering to give us a big discount on our phone, if we decide to sign up. After looking into the corner at my unsightly cable-phone box, I informed them that we already had said service. Not sure if they entered something into their calling database at that point in time, but the calling has stopped.

]]> By: Alec http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5289 Alec Thu, 26 Jul 2007 14:39:45 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5289 I agree with both of you. Mum - our bill is a little higher than yours, but not much. Satellite TV is $85ish, phone around $70, and internet $35. $190 total. I agree with both of you. Mum – our bill is a little higher than yours, but not much. Satellite TV is $85ish, phone around $70, and internet $35. $190 total.

]]> By: MGU http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5288 MGU Thu, 26 Jul 2007 13:03:36 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5288 Hello Alec, You are right, of course, but I think providers should go one better. When new services are available at no additional cost, they should just be added to what the customer already has and an information message sent. Reductions in price should just appear on the next bill. Dad Hello Alec, You are right, of course, but I think providers should go one better. When new services are available at no additional cost, they should just be added to what the customer already has and an information message sent. Reductions in price should just appear on the next bill. Dad

]]> By: Mum http://www.saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5287 Mum Thu, 26 Jul 2007 12:36:55 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-5287 Did you ask Rogers what they were offering in long distance rates? With Shaw, for about $170/month, we are getting internet service, telephone service with 1000 min/month of free long distance calls pretty well anywhere in the world and TV cable service. The service is excellent and we get immediate response if anything goes wrong. Did you ask Rogers what they were offering in long distance rates? With Shaw, for about $170/month, we are getting internet service, telephone service with 1000 min/month of free long distance calls pretty well anywhere in the world and TV cable service. The service is excellent and we get immediate response if anything goes wrong.

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