I'm rooting for the team at Angel.com. They've submitted an entry into the O'Reilly and StrikeIron Mashup contest coming up at ETel next week, combining their IVR with the iotum Relevance Engine. They've built a person assistant using the intelligence of the Relevance Engine on the back-end. The description I received in email says:
The Demo Line calls the actual PA and impersonates a specific persona so that you can get a live experience from a friend’s, coworker’s, client, or and unknown person’s view point.
The interactions are completely customizable and the PA checks real time contacts and presence information to direct the caller experience.
The PA has the following features:
- Personalized Call Flow, highly customized voice user interface (VUI), easy of setup and use
- Outlook Calendar Integration – so that your personal assistant knows when you are busy, in a meeting
- Schedules – so your personal assistant knows then you are away from the office at home
- Real time presence – so that your personal assistant knows when you are on your computer, on your blackberry, or not around at all
In a similar fashion to iotum Talk-Now using the presence information contained in the Relevance Engine to present availability information via a BlackBerry handset, Angel is using that information via a pure voice interface. You call the person, and depending on relationship and context, the call is handled via the IVR.
Slick! We'll know later today whether they're one of the three finalists.