Friday, February 9, 2007

Apple geniuses "at work"

by alec on February 9, 2007

Danger!  Pulverites on the loose with a video camera…

Check out this humorous video Jeff shot while on an expedition to an Apple Store in Los Angeles.

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AllFreeCalls, now in Ireland

by alec on February 9, 2007

Pat Phelan’s AllFreeCalls has now launched in Ireland.  Another call arbitrage service, AllFreeCalls.ie lets Irish residents make a local call, and then enter the number of the place they wish to call.  It’s a two stage calling system, financed by termination revenues from the local telco.

Some time back, Pat and I chatted.  Our two companies are an interesting contrast in the VoIP market.  My own interest is in what the telephone can become in the future.  Pat’s interest is in spreading inexpensive telephone service to every person, regardless of their means.  The technology of VoIP is simultaneously a price disruptor, and a service enabler.  It’s not everyday that that combination shows up in the market.

Good on you Pat, and congratulations on your launch!

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Sears Canada: measuring the wrong service metrics

February 9, 2007

Customer loyalty is one of those things that you have to work really hard to preserve.  It takes a long time to build a brand around great service, but it can be easily destroyed by making a few, innocent enough, but cumulatively poor, customer facing decisions. Take the example of Sears Canada.  In May of [...]

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Truphone does GoogleTalk

February 9, 2007

Earlier this week, Truphone announced interoperability with GoogleTalk. Now Truphone users can call GoogleTalk users, and vice versa. On-net Truphone users appear as online GoogleTalk users, and now any GoogleTalk user and Truphone user can talk for free, all via the magic of XMPP. Want to know how to do it? The Truphone lads have [...]

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Greenedia, the "Best of Green Social Media"

February 9, 2007

It’s a little off-topic for this blog, but I thought I’d draw your attention to Greenedia. Greenedia bills itself as the Best of Green Social Media. It aggregates content from a whole host of Green blogging sites, and presents it in one easy to digest package. Given the current political climate around global warming, it [...]

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Check out the Asterisk Cookbook for great Asterisk recipes

February 9, 2007

I was introduced yesterday, to a terrific resource for Asterisk developers being built by the O’Reilly team.  The Asterisk Cookbook is a wiki for requesting and researching solutions to Asterisk development problems.  In the future, the editorial team will select a subset of the recipes contributed, which will become a print book from the O’Reilly Press.  From the Wiki [...]

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