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Mail from Bluehost: A day too late.

I got the following mail in my inbox this morning from Bluehost:

Dear Bluehost.com Customer,

We finally have some good news to report. After literally months of research into
system performance techniques and I/O tuning we have rolled out a series of changes
to our servers that have immediate and beneficial effects. By the time you read this
the server that hosts your website should have a decreased server load of between
100-300%. This means that for those users that experienced constant performance
problems with our server speeds that your problems should be significantly reduced.

Of course this isn’t a magic bullet, and we still have servers that have load spikes and
other various problems and issues that go hand in hand with providing shared hosting
services. We should have more good news to report in the coming weeks and there
is still much to be done to provide better uptime with fewer interruptions to critical services.

Also, as many of you may know a few months back we leased a new datacenter that is
solely for our use and is only 200 yards from our offices. It will allow us to grow to nearly
2,000 servers before requiring additional space. This is a huge long term benefit for us
as almost all hosting companies outsource their servers to a datacenter that is not under
their control. The downside is that it has been painful as we move all our servers to this
location. Downtime and unforeseen problems have been a big part of this migration process.
I wanted to let you know that the end is in sight. Most of the servers have been moved,
and all of the mission critical portions of our network have now been moved. Most of our
intermittent downtime has been because of this enormous move.

Things are improving and long term problems are starting to subside. Thanks for sticking
with us as we look forward to the continuation of improvements that are sure to come!

Thanks,
Matt Heaton / President Bluehost.com

Unfortunately for Matt, just yesterday I completed a move to IISNet Networks.  After months of poor service from Bluehost, I was at my wits end.  Not getting any satisfaction from tech support, I believed that I had simply outgrown Bluehosts offering.  So, after a quick series of email exchanges, IISNet set up a trial account at no charge to me, and transferred my site from Bluehost to their servers. The whole move was done in less than 6 hours.  My site runs faster, and features that were formerly broken (like Feedburner redirect) work again.  I like what I see.

{ 2 comments… add one }

  • Alec January 19, 2007, 10:30 am

    Bluehost was excellent so long as my traffic was small, Elizabeth. However, as traffic built, I experienced outages, server errors, and slow support in response. I simply had to move. I still have one other blog at Bluehost which has none of these problems, but just 1% of the traffic that this site gets.

  • Elizabeth January 19, 2007, 11:45 am

    Hmmm. I’m also with BlueHost, and I haven’t had any problems with their hosting of my blog, so far. Would you mind if I ask what kinds of service problems you encountered with them? This is my first time using Web Hosting, so I don’t have anything to compare BlueHost to.

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