Comments on: NextAlarm: The Broadband Alarm Co. http://www.saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/?utm_source=rss&utm_medium=rss&utm_campaign=nextalarm-the-broadband-alarm-co An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bryan Field-Elliot http://www.saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4308 Bryan Field-Elliot Fri, 12 Jan 2007 01:36:33 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4308 Jason, I'm sorry to hear about the troubles you apparently had with NextAlarm. I'd love to be able to talk with you about your experiences so that we might improve things (if we haven't already since your incident), and perhaps even win your business back. But, it turns out, we have no record whatsoever of any prior customer named Jason Patterson. Oh well. If, in fact, you really are an actual former customer of NextAlarm, I would be glad to hear more details -- please email me at bryan@nextalarm.com. Jason,

I'm sorry to hear about the troubles you apparently had with NextAlarm. I'd love to be able to talk with you about your experiences so that we might improve things (if we haven't already since your incident), and perhaps even win your business back. But, it turns out, we have no record whatsoever of any prior customer named Jason Patterson. Oh well.

If, in fact, you really are an actual former customer of NextAlarm, I would be glad to hear more details — please email me at bryan@nextalarm.com.

]]> By: Jason Patterson http://www.saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4307 Jason Patterson Wed, 10 Jan 2007 16:52:26 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4307 I used to use NextAlarm but found their system to be pretty spotty and their service to be very slow to return emails (try finding a phone number for them, I dare you). In all honesty I think the problems with their system were more about it being based on my broadband, which can be up/down a few times in a day. But, even so...I did lots of research the second time around and found a better solution from uControl (www.ucontrol.com). They use 3 ways to communicate to the monitoring center, broadband (wired or WiFi!), cellular (built-right into the box), and your phone line, regardless of whether it's traditional phone or VoIP. Their system automatically figures out which path to communicate over if your broadband is out or whatever. They also have a ton more features on the management portal and allow you to arm/disarm, check status from the web or your mobile phone and get notifications over email, SMS, etc. It does cost a bit more than NetAlarm, but I feel much more secure (read: my feels much more secure) with uControl. Anyhow, I saw this write-up and just thought I'd share my experiences with this product and let you know about a solution that might fit better for some people. Keep up the good work! I used to use NextAlarm but found their system to be pretty spotty and their service to be very slow to return emails (try finding a phone number for them, I dare you). In all honesty I think the problems with their system were more about it being based on my broadband, which can be up/down a few times in a day. But, even so…I did lots of research the second time around and found a better solution from uControl (www.ucontrol.com). They use 3 ways to communicate to the monitoring center, broadband (wired or WiFi!), cellular (built-right into the box), and your phone line, regardless of whether it’s traditional phone or VoIP. Their system automatically figures out which path to communicate over if your broadband is out or whatever. They also have a ton more features on the management portal and allow you to arm/disarm, check status from the web or your mobile phone and get notifications over email, SMS, etc. It does cost a bit more than NetAlarm, but I feel much more secure (read: my feels much more secure) with uControl. Anyhow, I saw this write-up and just thought I’d share my experiences with this product and let you know about a solution that might fit better for some people. Keep up the good work!

]]> By: PaulSweeney http://www.saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4306 PaulSweeney Tue, 09 Jan 2007 06:28:27 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-4306 Just fantastic. This is a true "home run". Great great service, real problem identified, future proofing in progress. Thanks for bring this to our attention. Just fantastic. This is a true "home run". Great great service, real problem identified, future proofing in progress. Thanks for bring this to our attention.

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