Just when I was getting used to the nice Indian support rep…

by alec on December 10, 2006

In a fascinating development, the Indian VoIP market (which was deregulated in 2002) now seems to be closing ranks again.  Call center operators, among others, will have to publish the names of the companies they do business with, and a wide ranging list of offshore operators like Skype and Vonage are banned. 

Om Malik writes: “For a country which views itself as part of Planet Technology, its government is failing to take into account the changing telecom and technology environment.” Tom Evslin goes further in his piece titled India Shoots Self in Foot, noting that you can’t do business with offshore factories that you can’t call.  The India Times has more detail also.

Short sighted, indeed.

Alec Saunders is the Vice President of Developer Relations for BlackBerry make Research in Motion. This is his personal blog, with his personal viewpoints. Prior to this Alec was the CEO and co-founder of Calliflower — the easiest way to hold a meeting, online, on a conference call, or on the go. A double-decade veteran of product management and marketing, he spent nine years at Microsoft where he helped launch Windows 95, the first two versions of Internet Explorer, the Universal Plug and Play initiative, the push into home markets, opt-in email marketing and what might well go down in history as the very first direct email list ever.

{ 3 comments… read them below or add one }

Gokul December 12, 2006 at 7:26 pm

Hi Alec,

I don't think this law is being tabled by the Indian government just to protect the phone companies. It looks like there is much more involved in this like security compliance and all that shenbang. I have detailed this out at
http://tggokul.wordpress.com/2006/12/12/is-indian…

Gokul

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Alec December 12, 2006 at 8:02 pm

Thanks for the insights Gokul. My view, for what it's worth, is that the smartest thing for the Indian government to do if there are security issues, is to focus on security. Open communications markets have been good for India. I wasn't joking when I said I am getting used to Indian voices when I call for support. If you make it more difficult to call here (by raising prices) or be called from here, then those jobs will go away. I hope you folks can figure out the right balance.

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Gokul December 12, 2006 at 8:44 pm

"I hope you folks can figure out the right balance"

Alec, I can only wish I was in a position to make these policy decisions :)

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