http://www.saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/?utm_source=rss&utm_medium=rss&utm_campaign=angelcom-making-it-in-a-voice-20-world An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3791 Alec Mon, 23 Oct 2006 12:36:36 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3791 Hi Aswath! I think I've expressed this opinion before, but if not, here goes. There are applications that make sense in the network, and there are applications that make sense on the endpoint. IVR is definitely a "makes sense in the network" application to me. Following that, it's simply a matter of deciding whether you want the IVR on prem, or you want to use someone else's IVR on demand. To me, what's exciting about the Angel solution is the web services interface. If you go back to the Web 2.0 manifesto, it talks about the use of XML programming interfaces to give programmatic access to some of these shared services. That, in my opinion, is a big step forward. Hi Aswath! I think I've expressed this opinion before, but if not, here goes. There are applications that make sense in the network, and there are applications that make sense on the endpoint. IVR is definitely a "makes sense in the network" application to me. Following that, it's simply a matter of deciding whether you want the IVR on prem, or you want to use someone else's IVR on demand. To me, what's exciting about the Angel solution is the web services interface. If you go back to the Web 2.0 manifesto, it talks about the use of XML programming interfaces to give programmatic access to some of these shared services. That, in my opinion, is a big step forward.

]]> http://www.saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3790 Aswath Mon, 23 Oct 2006 11:33:26 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3790 Shouldn't a hosted application, ipso facto be disqualified for the Voice 2.0 moniker? After all the intelligence has moved to the end. Shouldn't a hosted application, ipso facto be disqualified for the Voice 2.0 moniker? After all the intelligence has moved to the end.

]]> http://www.saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3789 rocky Mon, 23 Oct 2006 09:36:49 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-3789 Check out ifbyphone for this! Check out ifbyphone for this!

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