Wednesday, September 27, 2006

I’ve been meaning, ever since VON, to convene a virtual gathering of the bloggers roundtable that we had.  There was, of course, considerable discussion of video blogging at the end of that round table, which prevented me from asking the one question I really wanted to ask the panelists:  How should the communications industry think about video? Brough Turner posted some preliminary thoughts a few weeks ago, but let’s try to dig a little deeper here.

This is obviously an important question.  Jeff added an entire segment to the conference to focus on video, in part because he sees the coming disruption in the same way that he saw the disruption of VoIP a decade ago, and in part because he believes that this is something that carriers should have in their sights.  It seems as if Jeff is really trying to steer VON to becoming a communications show, rather than just a voice show.  In fact, I asked Jeff about this, and he said:

What has happened is that VON has met the challenge and grown up and in fact based on the “who attended” reality of VON, we have become a non-so-mini version of what was Supercomm/Globalcomm. Our topics cover the heart of the issues facing the future of communications and we are reflection of the greater industry that we represent. VON is really no longer a VoIP show. But guess what? It never really was. We were always about IP Communications. And in 2006 this means that we follow the major trends and make guesses on where things are going to go. Yes we share vision of tomorrow in the content and we deliver products of today on the show floor.

There are obviously some very interesting things going on here.  Aside from the cool streaming video which Jeff showed during his keynote, there were many questions about the role of video. It’s clear that video calls aren’t a big use today, but new uses like ”show my friends what I am doing” are very compelling.  When coupled with social networks, these are particularly interesting businesses.  

Anyway, prompted by Tom Keating’s swipe at Jeff’s focus on video this morning, I was reminded that I hadn’t yet asked this question.  So, panelists — respond on your own blogs, or respond here — but I’d like to know what your thoughts are.  And bloggers of all walks, please feel free to join the discussion!

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Getting Value From Trade Shows: VON Redux

by alec on September 27, 2006

Tom Keating took a humorous swipe at VON this morning.  Well, at least, I am going to treat it as humor, and pre-suppose that he doesn’t want to create bad feelings between the two giants of the IP Communications tradeshow world today — TMC and Pulvermedia. 

Tom quoted Voxilla’s Chamberlain as saying that traffic was down.  He also quoted Garrett Smith with a similar view.  But you know, my team, on the AOL booth, was run off their feet for the whole show. We had a very different experience.

Getting value from tradeshows is a real art. 

  1. Begin with solid, achievable objectives.  Is it PR? Lead generation?  Business?  Know in advance what you want to achieve, and how you’re going to achieve it. 
  2. Make sure the audience that you need to achieve those objectives attends the show and knows that you are there.  A trade show is nothing more than an opportunity for face-to-face meetings.  Figure out what meetings you want, the objective of the meeting, and define a successful outcome.
  3. Message your objectives clearly to your audience — on your booth, brochures, and in presentations.  How many booths have you walked by at a show where you haven’t got a clue what is being sold?
  4. Pre-book as many meetings as you possibly can.  Get on the telephone, weeks in advance, and set the meetings.  The worst time to set the meetings is at the show. At that point, you’ve left your objectives up to chance.
  5. Follow up religiously.

iotum went to VON to achieve three things:

  1. Support our new partner AOL in recruiting developers at their boot.
  2. Recruit Asterisk business for our company, and close some Asterisk deals that we had been working on.
  3. Meet the press, and explain the momentum we have achieved recently. 

We did great.  We have more post-show follow up than we can possibly handle, and some great business deals which we will be able to announce shortly.  Tom’s post about VON complaints, when compared to our experience, really shows the gulf of experiences which are possible at a trade show. 

If you’re going to spend the money on a trade show exhibit, make sure you do everything you can to maximize your ROI.  Preparation is key.  The disappointed exhibitors are usually the ones who didn’t.

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Keating Cancels Vonage

September 27, 2006

Tom Keating has posted a transcript of his call cancelling Vonage — quite humorous, since the rep clearly doesn’t know who he is.  I had a similar experience cancelling both Vonage and Packet8 recently, and I still have two Bell Cellular accounts that I intended to cancel but ended up falling for one of their [...]

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Jajah Goes Mobile

September 27, 2006

I don’t know about you, but there’s nothing that frosts my socks quite the same way as my monthly, sky high, mobile phone bill.  Well, this morning Jajah’s founders Daniel Mattes and Roman Scharf gave us all a new option.  Jajah mobile is a compact applet that you download to your cell phone, and which automatically [...]

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