Comments on: Motel Hell? Nope. It’s a Sheraton! http://www.saunderslog.com/2006/04/02/motel-hell-nope-its-a-sheraton/?utm_source=rss&utm_medium=rss&utm_campaign=motel-hell-nope-its-a-sheraton An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dr Howard H Thaw http://www.saunderslog.com/2006/04/02/motel-hell-nope-its-a-sheraton/#comment-1398 Dr Howard H Thaw Mon, 03 Apr 2006 11:08:20 +0000 http://saunderslog.com/2006/04/02/motel-hell-nope-its-a-sheraton/#comment-1398 Business goes where it is wanted. Business stays where it is appreciated It’s really too bad that the hotel couldn’t be more accommodating to a long-time customer, regardless of where or how they purchased their stay .. All the hotel "front desk manager" had to do was to look at the history of stays we have done with Starwood to see that we're not first time visitors - and to do some quick math to appreciate that for each of us, there are probably 60 nights a year where we find ourselves staying in hotels. Sometimes, all it takes is a little extra effort to reward loyalty – or not. Loyalty given, where loyalty is rewarded. Business goes where it is wanted.
Business stays where it is appreciated

It’s really too bad that the hotel couldn’t be more accommodating to a long-time customer, regardless of where or how they purchased their stay ..

All the hotel “front desk manager” had to do was to look at the history of stays we have done with Starwood to see that we’re not first time visitors – and to do some quick math to appreciate that for each of us, there are probably 60 nights a year where we find ourselves staying in hotels.

Sometimes, all it takes is a little extra effort to reward loyalty – or not.

Loyalty given, where loyalty is rewarded.

]]> By: Jim Courtney http://www.saunderslog.com/2006/04/02/motel-hell-nope-its-a-sheraton/#comment-1397 Jim Courtney Mon, 03 Apr 2006 01:34:36 +0000 http://saunderslog.com/2006/04/02/motel-hell-nope-its-a-sheraton/#comment-1397 Simon Cooper, a senior executive at Marriott, and a graduate of the same Executive MBA program I took twenty-one years ago, said his biggest fear as a hospitality industry executive was that his lowest paid employees were the ones in constant contact with the customer. I can say I have seen several instances, in hotel chains he managed (Delta and later Marriott) where these employees were empowered to do spontaneously whatever it took (within reason) to satifsy the customer. There is a reason Courtyard Marriott tends to be my preferred hotel chain. Simon Cooper, a senior executive at Marriott, and a graduate of the same Executive MBA program I took twenty-one years ago, said his biggest fear as a hospitality industry executive was that his lowest paid employees were the ones in constant contact with the customer. I can say I have seen several instances, in hotel chains he managed (Delta and later Marriott) where these employees were empowered to do spontaneously whatever it took (within reason) to satifsy the customer. There is a reason Courtyard Marriott tends to be my preferred hotel chain.

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