Comments on: Tom Keating Previews Cisco Unified Communications http://www.saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/?utm_source=rss&utm_medium=rss&utm_campaign=tom-keating-previews-cisco-unified-communications An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andrew http://www.saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/#comment-1183 Andrew Mon, 06 Mar 2006 08:23:41 +0000 http://saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/#comment-1183 Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can't count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask "why aren't you dragging and dropping the calls?" I inevitably get the same answer, "that doesn't work yet, the technician is coming back to see what the problem is" ... This thing isn't cheap, as I imagine the new offering (embracing SIP :) which is a no brainer) isn't any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn't simple and it doesn't just work.. Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can't count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask "why aren't you dragging and dropping the calls?" I inevitably get the same answer, "that doesn't work yet, the technician is coming back to see what the problem is" …

This thing isn't cheap, as I imagine the new offering (embracing SIP :) which is a no brainer) isn't any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn't simple and it doesn't just work..

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