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Tom Keating Previews Cisco Unified Communications

Tom Keating has an extensive preview of Cisco’s new Unified Communications systems, which will be announced tomorrow.  Aside from all the cool new features in their Unified Presence Server, their new Unified Communications Clients, and the Linux appliance that runs Call Manager, the biggest news may be Cisco’s full-on embrace of SIP. SCCP will still be available, but SIP will be the protocol of choice everywhere.

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  • Andrew March 6, 2006, 4:23 am

    Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can't count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask "why aren't you dragging and dropping the calls?" I inevitably get the same answer, "that doesn't work yet, the technician is coming back to see what the problem is" …

    This thing isn't cheap, as I imagine the new offering (embracing SIP :) which is a no brainer) isn't any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn't simple and it doesn't just work..

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