Tom Keating has an extensive preview of Cisco’s new Unified Communications systems, which will be announced tomorrow. Aside from all the cool new features in their Unified Presence Server, their new Unified Communications Clients, and the Linux appliance that runs Call Manager, the biggest news may be Cisco’s full-on embrace of SIP. SCCP will still be available, but SIP will be the protocol of choice everywhere.
Alec Saunders is the Vice President of Developer Relations for BlackBerry make Research in Motion. This is his personal blog, with his personal viewpoints. Prior to this Alec was the CEO and co-founder of Calliflower — the easiest way to hold a meeting, online, on a conference call, or on the go. A double-decade veteran of product management and marketing, he spent nine years at Microsoft where he helped launch Windows 95, the first two versions of Internet Explorer, the Universal Plug and Play initiative, the push into home markets, opt-in email marketing and what might well go down in history as the very first direct email list ever.
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Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can't count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask "why aren't you dragging and dropping the calls?" I inevitably get the same answer, "that doesn't work yet, the technician is coming back to see what the problem is" …
This thing isn't cheap, as I imagine the new offering (embracing SIP
which is a no brainer) isn't any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn't simple and it doesn't just work..