After my experience getting charged with overage on my Unlimited-But-Very-Limited Blackberry data plan, several readers sent me links to the Rogers Blackberry Users petition. It turns out my case is actually pretty tame compared to some of the users out there who have been charged thousands of dollars. Some folks also suggested a complaint to the Competition Bureau, which is probably a more effective way to get a result from Rogers.
For now, I’ve written to the Rogers VP in charge and will wait to see what happens. I suspect that what happened was simply a case of the left hand not knowing what the right hand was doing. They introduced a new product and overlooked the data usage issue. If Rogers responds, they can be customer service heroes.
Alec Saunders is the Vice President of Developer Relations for BlackBerry make Research in Motion. This is his personal blog, with his personal viewpoints. Prior to this Alec was the CEO and co-founder of Calliflower — the easiest way to hold a meeting, online, on a conference call, or on the go. A double-decade veteran of product management and marketing, he spent nine years at Microsoft where he helped launch Windows 95, the first two versions of Internet Explorer, the Universal Plug and Play initiative, the push into home markets, opt-in email marketing and what might well go down in history as the very first direct email list ever.
