Comments on: When Does Unlimited Mean Unlimited? http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/?utm_source=rss&utm_medium=rss&utm_campaign=when-does-unlimited-mean-unlimited An outcome-driven leader, proven technology product developer, and marketer with over 20 years of hands-on experience including start-up, small and large business environments, and the board room. This is my blog. Thu, 26 Jan 2012 17:15:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Buy or Sell Used Car http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1111 Buy or Sell Used Car Sun, 14 Jun 2009 09:56:45 +0000 http://saunderslog.com/?p=2243#comment-1111 Yes its the same in oz, i know of someone that works for Telstra, and the consultants will sell you 200, 400mb, 600mb and 1gb packages which are all charged at 0.25/mb which is quite costly if you go over say 200mb. however these are the cheapest plans, and the sales guys will pitch those plans, otherwise customers wont sign up, thats because other companies have them cheaper. However I do know that emails are sent to users when they exceed 70%, so those that are going over arent checking their emails often. Yes its the same in oz, i know of someone that works for Telstra, and the consultants will sell you 200, 400mb, 600mb and 1gb packages which are all charged at 0.25/mb which is quite costly if you go over say 200mb.

however these are the cheapest plans, and the sales guys will pitch those plans, otherwise customers wont sign up, thats because other companies have them cheaper.

However I do know that emails are sent to users when they exceed 70%, so those that are going over arent checking their emails often.

]]> By: Sonja Sontag http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1110 Sonja Sontag Tue, 17 Feb 2009 04:48:09 +0000 http://saunderslog.com/?p=2243#comment-1110 Well, here in Australia we are also being rorted by our broadband provider. Telstra's interpretation of unlimited is a limit of 12GBs. I'm just writing to our Ombudsman after being charged an additional usage charge of $222.09. What a rip-off! Well, here in Australia we are also being rorted by our broadband provider. Telstra's interpretation of unlimited is a limit of 12GBs. I'm just writing to our Ombudsman after being charged an additional usage charge of $222.09. What a rip-off!

]]> By: Steve http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1109 Steve Wed, 07 Jan 2009 16:32:15 +0000 http://saunderslog.com/?p=2243#comment-1109 To all who have a complaint about Rogers or any other carrier, file a complaint with the CCTS at <a href="http://www.ccts-cprst.ca" rel="nofollow">www.ccts-cprst.ca</a>. I have the same problem with Bell and their "unlimited data plan". I am in the process of demanding all the money I paid back for a plan that I was not receiving. Unlimited means no limits or restrictions and if they set any kind of limits or restrictions, then they are engaging in deceptive, misleading and fraudulent business practices no matter what their terms of service say or their sleazy lawyers try to redefine the word "unlimited". If the CCTS commissioner is unable to get me what I want, then I am resorting to a lawsuit to get complaint resolved. I am going to fight for my rights against these arrogant bastards. Anyone want to join a class action lawsuit? To all who have a complaint about Rogers or any other carrier, file a complaint with the CCTS at http://www.ccts-cprst.ca.

I have the same problem with Bell and their "unlimited data plan". I am in the process of demanding all the money I paid back for a plan that I was not receiving. Unlimited means no limits or restrictions and if they set any kind of limits or restrictions, then they are engaging in deceptive, misleading and fraudulent business practices no matter what their terms of service say or their sleazy lawyers try to redefine the word "unlimited".

If the CCTS commissioner is unable to get me what I want, then I am resorting to a lawsuit to get complaint resolved. I am going to fight for my rights against these arrogant bastards.

Anyone want to join a class action lawsuit?

]]> By: sven http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1108 sven Mon, 22 Dec 2008 19:42:34 +0000 http://saunderslog.com/?p=2243#comment-1108 whoo boy. i had forgotten this site. i payed my bill. the very next day i received another bill on my telephone bill for the internet service for 400 dollars. i had called them to tell them i still had 2 data cards, they had told me the one i bought in january was past thirty days, it is not their problem if it took me longer than the thirty days to realize my problem was insolvable, no refund after 30 days, its a company policy. i had called them and they had advised me to go to the couriers and ship the goods to them. i could not find the grey shipping envelope they had told me to sent it in, the courier said they needed an order number... i remember not being able to do anything about it and forgot to follow up. i paid my phone bill, some 200 dollars, then the very next day received a bill for 400 dollars for the data card they had sent me, another card that couldn't connect to their system... i was furious i wrote them and told them no more bills...ever! i decided to put a stop to my relationship with rogers billing services they sent me my final bill for the 550 dollar penalty for breaking contract. i explained i had no intention of ever paying them anything ever again. they said they would submit my account to a collection agency i explained that this is exactly what i have come to expect from them they would hurt me and hurt and penalize and bill and bill and bill, and they can't stop... they said they would ruin my credit rating... i said i had come to realize that is the nature of our interaction and that is the exact relationship i had decided to end. they said the bills for my phone had no relation to my data card, and i was liable for the service fees to end accounts. i said the bill for the data card and the bill for the phone come in the same box... they explained this is their company policy... i explained that not only did i not intend to pay that final penalty but i also would not continue to pay for a service that does not deliver the service i need... and my company policy is to cancel business when the service they provide outrages me. i said i want my day in court, i want to explain all this in detail to a judge and jury and would follow their decision i must have sounded pretty stupid... they explained that wouldn't happen, they just file against me and i get another bill... the credit agency called my sister...now she i calling me... they are welcome to come over...i would love to discuss this whoo boy. i had forgotten this site. i payed my bill. the very next day i received another bill on my telephone bill for the internet service for 400 dollars. i had called them to tell them i still had 2 data cards, they had told me the one i bought in january was past thirty days, it is not their problem if it took me longer than the thirty days to realize my problem was insolvable, no refund after 30 days, its a company policy. i had called them and they had advised me to go to the couriers and ship the goods to them. i could not find the grey shipping envelope they had told me to sent it in, the courier said they needed an order number… i remember not being able to do anything about it and forgot to follow up. i paid my phone bill, some 200 dollars, then the very next day received a bill for 400 dollars for the data card they had sent me, another card that couldn't connect to their system… i was furious

i wrote them and told them no more bills…ever!

i decided to put a stop to my relationship with rogers billing services

they sent me my final bill for the 550 dollar penalty for breaking contract.

i explained i had no intention of ever paying them anything ever again.

they said they would submit my account to a collection agency

i explained that this is exactly what i have come to expect from them

they would hurt me and hurt and penalize and bill and bill and bill, and they can't stop…

they said they would ruin my credit rating…

i said i had come to realize that is the nature of our interaction and that is the exact relationship i had decided to end.

they said the bills for my phone had no relation to my data card, and i was liable for the service fees to end accounts.

i said the bill for the data card and the bill for the phone come in the same box… they explained this is their company policy…

i explained that not only did i not intend to pay that final penalty but i also would not continue to pay for a service that does not deliver the service i need… and my company policy is to cancel business when the service they provide outrages me.

i said i want my day in court, i want to explain all this in detail to a judge and jury and would follow their decision

i must have sounded pretty stupid… they explained that wouldn't happen, they just file against me and i get another bill…

the credit agency called my sister…now she i calling me…

they are welcome to come over…i would love to discuss this

]]> By: i feel u http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1107 i feel u Thu, 17 Jul 2008 09:11:59 +0000 http://saunderslog.com/?p=2243#comment-1107 yeah guys i feel all your pain. for the 2nd month in a row i open my internet and im greeted with "An important message about your Rogers Hi-Speed Internet Service ". i already knew what it was gonna say, ive reached 75% of my 60 gb monthly usage allowance. monthly allowance? you mean monthly limit? oh ok, so my unlimited access is actually VERY limited, thats great. i dont know about others but i use my internet for more than just emailing and msning, i play online games and i download lots of movies and tv shows, and now im being told that i can only play and watch a certain amount. all i know is this is bullshit. if it comes to the point where i am being charged extra for so called unlimited service i will not only boycott rogers but i will carry out a personal attack of sorts, by prank calling the shit out of their customer service people. and on a somewhat related note, any toronto blue jays fans out there, sink your teeth into this.......ted rogers owns the jays, he also owns rogers and everything they own. george steinbrenner owns the yankees (highest paid team in baseball) and nothing else. how is it that the donald trump of canada is only able to spend $90 million and some regular guy who likes baseball can afford to spend 200+ million? because he has no interest in the game. he doesnt care if we win or lose, he cares if we sell tickets and merchandise. he doesnt understand that if we paid to get good players we would have people coming to see them and we would have people buying their jerseys and whatnot. thats pointless to him. sure he could put an extra 50-80 million if he wanted to and sign a bunh of good players, but its easier for him to never worry about it. so he just tells his cronies that there is a certain number the teams expenses can not exceed. if any jays fans are wondering whether or not were gonna make some big trades or make a serious offseason acquisition, we wont. because it will cost teddy boy too much money, even tho he is taking some from me right now while i write this. anyways people i know i went off topic but fuck rogers is the bottom line. yeah guys i feel all your pain. for the 2nd month in a row i open my internet and im greeted with "An important message about your Rogers Hi-Speed Internet Service ". i already knew what it was gonna say, ive reached 75% of my 60 gb monthly usage allowance. monthly allowance? you mean monthly limit? oh ok, so my unlimited access is actually VERY limited, thats great. i dont know about others but i use my internet for more than just emailing and msning, i play online games and i download lots of movies and tv shows, and now im being told that i can only play and watch a certain amount. all i know is this is bullshit. if it comes to the point where i am being charged extra for so called unlimited service i will not only boycott rogers but i will carry out a personal attack of sorts, by prank calling the shit out of their customer service people. and on a somewhat related note, any toronto blue jays fans out there, sink your teeth into this…….ted rogers owns the jays, he also owns rogers and everything they own. george steinbrenner owns the yankees (highest paid team in baseball) and nothing else. how is it that the donald trump of canada is only able to spend $90 million and some regular guy who likes baseball can afford to spend 200+ million? because he has no interest in the game. he doesnt care if we win or lose, he cares if we sell tickets and merchandise. he doesnt understand that if we paid to get good players we would have people coming to see them and we would have people buying their jerseys and whatnot. thats pointless to him. sure he could put an extra 50-80 million if he wanted to and sign a bunh of good players, but its easier for him to never worry about it. so he just tells his cronies that there is a certain number the teams expenses can not exceed. if any jays fans are wondering whether or not were gonna make some big trades or make a serious offseason acquisition, we wont. because it will cost teddy boy too much money, even tho he is taking some from me right now while i write this. anyways people i know i went off topic but fuck rogers is the bottom line.

]]> By: Albert http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1106 Albert Wed, 25 Jun 2008 13:00:18 +0000 http://saunderslog.com/?p=2243#comment-1106 I know this is an old post, but I was just thinking about the "Unlimited Data" that Rogers used to advertise. I just realized that what they really meant to say is "Unlimited charge to the custer data", or perhaps you coudl also interpret it as "unlimited data to your device as long as you pay for all of it" I know this is an old post, but I was just thinking about the "Unlimited Data" that Rogers used to advertise. I just realized that what they really meant to say is "Unlimited charge to the custer data", or perhaps you coudl also interpret it as "unlimited data to your device as long as you pay for all of it"

]]> By: Alec http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1105 Alec Tue, 17 Jun 2008 06:53:23 +0000 http://saunderslog.com/?p=2243#comment-1105 Jude, What I've found to be most effective is to simply continue talking to them. Talk to a supervisor if the rep can't help you. And write to management. I got a a $1200 refund from AT&T by doing this, and a $100 refund from Rogers. Plus I've had Rogers knock my bill down. The other thing I do is I call Rogers pretty religiously and ask about all the plans. It consumes my time and the CSR's time, but it seems to be effective. See: <a href="http://saunderslog.com/2008/06/04/rogers-vision-sucks/" rel="nofollow">http://saunderslog.com/2008/06/04/rogers-vision-s...</a> Jude,

What I've found to be most effective is to simply continue talking to them. Talk to a supervisor if the rep can't help you. And write to management. I got a a $1200 refund from AT&T by doing this, and a $100 refund from Rogers. Plus I've had Rogers knock my bill down.

The other thing I do is I call Rogers pretty religiously and ask about all the plans. It consumes my time and the CSR's time, but it seems to be effective. See: http://saunderslog.com/2008/06/04/rogers-vision-s…

]]> By: Jude http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1104 Jude Tue, 17 Jun 2008 01:12:09 +0000 http://saunderslog.com/?p=2243#comment-1104 I am reading all of these emails feeling somewhat better that I am not alone and somewhat more furious as there seems like there is nothing to be done. For the 4th time I have received a rather large bill that states my data usage was over the allowed amount. Like the previous writers I thought I had an unlimited account. In fact I have been assured of this on 3 or 4 different occasions by various reps, techies, customer service people etc. I deleted my email account but now I am nervous that the bills will keep coming anyway. How do I put a stop to this? I am reading all of these emails feeling somewhat better that I am not alone and somewhat more furious as there seems like there is nothing to be done.

For the 4th time I have received a rather large bill that states my data usage was over the allowed amount. Like the previous writers I thought I had an unlimited account. In fact I have been assured of this on 3 or 4 different occasions by various reps, techies, customer service people etc.

I deleted my email account but now I am nervous that the bills will keep coming anyway. How do I put a stop to this?

]]> By: sven http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1103 sven Thu, 15 May 2008 13:23:37 +0000 http://saunderslog.com/?p=2243#comment-1103 the more i think about it the more involved i become with the prob. thanks for even being here alec. i'm more of an artist than a boxer so i almost never 'step in the ring' so to speak. i just imagined myself walking towards that little stool they put in the corner, i didn't actually 'hear' a bell but the other guy stopped hitting me for a while her and im collapsing in that stool. your like my coach and your squirting water on my face from one of those little plastic squeeze bottles with a straw on the lid... like in the rocky movies. i couldn't sleep last night so i kept thinking how nice everyone on the phone had been. they all eventually understood what i was complaining about and i think i learned something i needed to know from each one. one fella guided me through what a sim card is, how to get it out put it back in, go to command prompt, clear my cache, click click 15 minutes he had me reconnected with new hardware, the new pc300 they had sent me to try... it wouldn't work for him either. hey! i bet i got to actually talk to the 400 dollar guy. i realize now that i 'drove up to the city' to get the 'good stuff" you had to go not into town, but into the city to get the good stuff, everyone out here knows that. they didn't sell pc cards at the local outlet. so i went up to the city to get one. in effect, i drove from an area of no service, hence no availability at outlet...to an area of availability we often cause our own grief. i was pretty upset last night, when i read my blog this morning i checked again, it was only a bill for $4683. i have no idea why i typed $5465 ; i just hope it wasn't a tendency i have to make things seem worse than they are. and in retro i realize they finally did reverse the charges on that incident. so i'm here on my stool, end of round one, i want to tell you how good they have actually been to me. in the end we all found out at the same there is no service here... that was the problem, they did send me a second pc card to try, in fact i have two good working pc cards, in my sock drawer.... no connection except this one i'm pirating right now. and i hear you too. ok, thanks for the link, i don't see an e-mail me link there... looks like i can get bios for the coo, two presidents... ok, thanks...wait, customer service, alright!...heres a number to call. could i please speak to mister nadir... voice: i can understand many things please tell me what department i can connect you to to serve you best... uh..is rob there...ed, eddy??... ... is bob in a meeting too... and i can hear your voice alec... ok kid...you know what the tough do when the going gets rough... ya ready???... no wait!!! DING the more i think about it the more involved i become with the prob. thanks for even being here alec.

i'm more of an artist than a boxer so i almost never 'step in the ring' so to speak. i just imagined myself walking towards that little stool they put in the corner, i didn't actually 'hear' a bell but the other guy stopped hitting me for a while her and im collapsing in that stool. your like my coach and your squirting water on my face from one of those little plastic squeeze bottles with a straw on the lid… like in the rocky movies.

i couldn't sleep last night so i kept thinking how nice everyone on the phone had been. they all eventually understood what i was complaining about and i think i learned something i needed to know from each one. one fella guided me through what a sim card is, how to get it out put it back in, go to command prompt, clear my cache, click click 15 minutes he had me reconnected with new hardware, the new pc300 they had sent me to try… it wouldn't work for him either.

hey! i bet i got to actually talk to the 400 dollar guy.

i realize now that i 'drove up to the city' to get the 'good stuff"

you had to go not into town, but into the city to get the good stuff, everyone out here knows that.

they didn't sell pc cards at the local outlet. so i went up to the city to get one.

in effect, i drove from an area of no service, hence no availability at outlet…to an area of availability

we often cause our own grief.

i was pretty upset last night, when i read my blog this morning i checked again, it was only a bill for $4683. i have no idea why i typed $5465 ; i just hope it wasn't a tendency i have to make things seem worse than they are. and in retro i realize they finally did reverse the charges on that incident.

so i'm here on my stool, end of round one, i want to tell you how good they have actually been to me. in the end we all found out at the same there is no service here…

that was the problem, they did send me a second pc card to try, in fact i have two good working pc cards, in my sock drawer…. no connection

except this one i'm pirating right now.

and i hear you too. ok, thanks for the link, i don't see an e-mail me link there…

looks like i can get bios for the coo, two presidents…

ok, thanks…wait, customer service, alright!…heres a number to call.

could i please speak to mister nadir…

voice: i can understand many things please tell me what department i can connect you to to serve you best…

uh..is rob there…ed, eddy??…

… is bob in a meeting too…

and i can hear your voice alec… ok kid…you know what the tough do when the going gets rough… ya ready???…

no wait!!!

DING

]]> By: Alec http://www.saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-1102 Alec Thu, 15 May 2008 06:09:03 +0000 http://saunderslog.com/?p=2243#comment-1102 Sven - you have my sympathies. I've learned the hard way with all phone companies (not just Rogers, I'm afraid) that you have to read the fine print on that contract really really really carefully. You have to contest the bill if you don't see what you think you should see. And you have to fight hard if you think you're being mistreated. I'd trying to reach some of the people at this site: <a href="http://your.rogers.com/aboutrogers/newsroom/wirelessmediainfo/exec_bios_photos.asp" rel="nofollow">http://your.rogers.com/aboutrogers/newsroom/wirel...</a> Sven – you have my sympathies. I've learned the hard way with all phone companies (not just Rogers, I'm afraid) that you have to read the fine print on that contract really really really carefully. You have to contest the bill if you don't see what you think you should see. And you have to fight hard if you think you're being mistreated.

I'd trying to reach some of the people at this site: http://your.rogers.com/aboutrogers/newsroom/wirel…

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