It looks like there will be a happy ending to my RIM tale of woe. This morning, my friend Jim Courtney pinged me on Skype and asked what number I could be reached at in San Francisco. A few minutes later, the phone rang. "Hi, I’m Mike. I’m your RIM Fairy Godfather." We had a quick look at what was wrong with the Blackberry, after which he told me he would replace the unit at no charge, and have a RIM tech phone my office in Ottawa to walk somebody from our office through re-initializing the new unit on our Blackberry Exchange Server.
I should be up and running in the next 48 hours. Woo hoo!
Thank you Mike. Every company should have folks like you willing to go the extra mile for the customer. And thank you Jim for facilitating.