Yesterday, XTEN Networks announced a new version of their X-Pro softphone with TAPI support. Call X-Pro TAPI, it is a drop-in component for any application that formally required a TAPI compliant voice modem to make telephone calls. The press release talks extensively about Outlook support because with this new release, X-Pro can now do click to call dialling from any Outlook contact record. More important, theoretically X-Pro TAPI is also a drop in component to convert any TAPI compliant system into a VoIP system – think of the impact on legacy CRM systems, and call centres.
Once again, close your eyes and repeat after me: softphones are platforms.